Question 1

Understanding Overtime Hours Calculation

Accepted Answer

Overview

Our Payroll Report, found under Attendance Reports in the Reports Module, provides a detailed breakdown of regular and overtime hours based on your local labor laws and settings selected in the Set Up Module. This ensures accurate payroll reporting and helps your center remain compliant with applicable regulations.

How Overtime is Calculated

Overtime calculations are determined by the location of your center, which is configured in the Set Up Module. The system automatically applies the correct rules based on whether your center is in Canada or the United States, and further adjusts for provincial or state-specific overtime thresholds. 🟢 Overtime Thresholds by Canadian Province/Territory The following provinces and territories require 1.5x pay for hours worked beyond the stated threshold. Where both daily and weekly thresholds exist, the greater of the two is used to ensure employees receive the most favorable overtime pay. ||| Canada, overtime can generally be banked at 1.5 hours per overtime hour worked—subject to a written agreement with the employee—except in Alberta, where it is banked at 1 hour per overtime hour, and New Brunswick, where banking overtime is not permitted.

🟢 States with Daily or Stricter Overtime Rules: ![](https://storage.crisp.chat/users/helpdesk/website/-/a/6

Question 2

Introduce ChildFriendly to your Staff & Families

Accepted Answer

To ensure a smooth and successful rollout of ChildFriendly, we have created this Launch Training and Resouce Guide. To begin, we recommend dividing staff training into two focused sessions and then after such training is complete, introduce ChildFriendly to your families.

Step 1: Host an Admin Staff Training Session

Use the linked collection of videos to train your administrative and leadership team. We recommend watching the videos in a meeting together and discussing workflows to ensure a smooth rollout.

Link to Admin Staff Training Video Collection

||| There is a email template in the Appendix of this guide that you can use to announce ChildFriendly to your Admin Team.

Step 2: Host a Room Staff (Educators) Training Session

These videos are designed for room-level staff. We suggest scheduling a team training session so you can watch the videos together and answer any questions.

Link to Room Staff Training Video Collection

||| There is a email template in the Appendix of this guide that you can use to announce ChildFriendly to your Room Educators.

Step 3: Introduce ChildFriendly to your Families

Help families feel confident using the Parent App by announcing the transition in the template provide, which shares our [Parent Orientation Videos.](https://childfriendlypro.crisp.help/en/category/training-p

Question 3

How to Enter Starting Balances When Transitioning to ChildFriendly

Accepted Answer

Overview

When switching to ChildFriendly from another system, it’s essential to set accurate starting balances for each family to ensure a clean transition. This guide walks you and your accountant through how to enter outstanding debits or credits, as of your chosen start date, allowing you to begin financial tracking within ChildFriendly without discrepancies.

| We recommend that your share this article with your accounant to have them complete these important steps, ensuring a smooth transition for everyone

Step 1: Enter Student Balances

Choose the official start date from which you plan to begin using ChildFriendly to manage your center’s financial records going forward. As of that date, for each student, enter their account balance:

Enter a positive number if the family owes fees for that student
Enter a negative number if the family has a credit or overpayment for that student

||| Important: From your chosen start date forward, all billing and payments, must be recorded in ChildFriendly to keep balances accurate.

Step 2: Avoid Dupicate Balances in Quickbooks

||| Continue with this step only if you are planning to sync ChildFriendly with Quickbooks Online.

You have two options to ensure balances that you entered in Step 1, do not duplicate during syncing with Quickbooks.

Option 1: Close Your Books in QuickBooks: Close your books as of the date you enter balances into ChildFriendly. This prevents the starting balances that were entered in Step 1

Question 4

Parent Portal Guide: Signing In and Out at the Center Kiosk

Accepted Answer

✅ Signing Your Child In and Out of the Center (Kiosk)

Learn how to sign your child in and out of your childcare center with ease using ChildFriendly Pro! In this training video, we guide parents step-by-step through the simple process via the Parent Portal and the Center Kiosk.

|| Please Note: not all centers use a kiosk to sign children in and out. Some centers have room educators handle sign-ins directly. If your center does not use a kiosk, youcan disregard the following video.

${youtube}Signing In and Out at the Center Kiosk

Question 5

Admin Staff Training: Managing Users

Accepted Answer

✅Setting Up Users

In this video tutorial, you’ll learn how to add and manage admin-level user accounts in ChildFriendly. We’ll walk you through navigating the users area, understanding the different admin roles (Org Admin, Center Admin, and Office Staff), filtering and managing staff across locations, and updating user details like passwords and permissions. By the end, you’ll have a clear understanding of how to set up secure user access and keep your team organized and running smoothly.

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Question 6

Drop In Children: A Simple How To for Admins

Accepted Answer

Overview

This guide outlines how to create a drop-in fee/rate for students and the procedure to follow when they require drop-in care.

Table of Contents Create a Drop-in Rate The Day of the Drop In

Create a Drop-In Rate

Click the ‘Setup’ icon to access the Setup module.
Select the ‘Rates’ tab at the top of the menu.

Click the plus sign (+) at the top of the Rates area.
Click the plus (+) sign to add a new rate.
The ‘Rate’ box opens to enter all necessary details.
Enter a ‘Name’ for the rate. Example: Drop-in Fee.

Next, you need to tell the system who this rate is applicable to, based on the age groups you have previously set up. If this fee is the same across all age groups, you can select all groups. However, if you have diﬀerent rates for each age group, make sure to create separate names for each fee i.e. Drop-in Fee (Preschool).

Select the **Age

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